You can track your order in real time by clicking Track Order in the top bar or footer. You will see a live 4-step progress tracker (*Confirmed • Packed • On the Way • Delivered*) along with the assigned rider's name and contact number.

We offer scheduled morning and evening slots, as well as Express Delivery (30-45 minutes) dispatched directly from your closest local grocery hub. You can choose your preferred window during checkout.

Yes! With our 100% Freshness Guarantee, you can hand back any damaged, rotten, or expired product directly to the delivery rider at your doorstep. We will instantly refund the item amount to your GrocerEase wallet or original payment source. Review our full Return Policy.

We accept Cash on Delivery (COD), UPI apps (Google Pay, PhonePe, Paytm, BHIM), Debit & Credit Cards (Visa, Mastercard, RuPay), Net Banking, and GrocerEase Wallet balance. All digital transactions are protected with 256-bit SSL encryption.

You can update your name and delivery addresses by signing into your account. If you wish to permanently remove your account and personal data, visit our Delete Account Page to submit a request.