1. Overview & Commitment
At GrocerEase, we are committed to protecting your privacy and ensuring transparency about how your data is handled. This Privacy Policy explains what information we collect when you visit our website, place grocery orders, or use our mobile applications, and how we safeguard that information.
2. Information We Collect
To deliver fresh groceries right to your doorstep, we may collect the following details:
- Personal Identity: Your full name, email address, and mobile phone number.
- Delivery Details: House / flat number, apartment name, street, society, city, and GPS coordinates (to dispatch from the closest local store).
- Order Information: Items purchased, order dates, preferred delivery time slots, and order history.
- Technical Data: Device IP address, browser type, and cookies used to maintain your active shopping cart session.
3. How We Use Your Data
We use your information strictly for legitimate operational purposes:
- Processing and packing your orders at the nearest fulfillment store.
- Facilitating delivery rider dispatch, live tracking, and doorstep drop-off.
- Sending transactional updates via SMS (MSG91), in-app notifications, and email receipts.
- Customer support, order cancellations, refunds, and query resolutions.
4. Payment & Financial Security
We do not store or process your complete credit card numbers, debit card details, or CVV codes on our servers. All digital payments are securely processed through RBI/PCI-DSS compliant payment gateways (Razorpay, Stripe, UPI). Transactions are encrypted using industry-standard 256-Bit SSL Encryption.
5. Sharing of Information
We never sell, rent, or trade your personal information to third-party marketers. Your data is shared only with verified operational partners necessary for fulfillment: assigned delivery riders (name, address, and phone number for navigation) and licensed payment aggregators.
6. Your Rights & Control
You have the right to view, update, or correct your personal information at any time from your GrocerEase account. You may also request account deletion and removal of stored addresses by contacting our support team.
7. Contact Privacy Officer
If you have questions or concerns regarding this Privacy Policy, please reach out to us at:
Email: [email protected]
Address: GrocerEase Hub, Mohali, Punjab