1. Doorstep Inspection & Immediate Returns
We strongly encourage customers to verify all items at the time of delivery. If any product is damaged, missing, expired, or spoiled, you may hand it right back to the delivery rider at your doorstep. Your order total will be adjusted instantly or credited back to your account.
2. Return Windows by Category
Due to the perishable nature of grocery items, different return windows apply:
| Category | Return Window | Condition Required |
|---|---|---|
| Fresh Fruits & Vegetables | Within 24 hours of delivery | Damaged, rotten, or poor freshness |
| Dairy, Milk, Bread & Eggs | Within 24 hours of delivery | Leakage, curds, or past expiry date |
| Packaged Foods & Beverages | Within 3 days of delivery | Unopened, sealed, intact packaging |
| Household & Personal Care | Within 5 days of delivery | Unused, original tags and seal intact |
3. Refund Methods & Timelines
Once an authorized return or cancellation is processed, refunds will be issued as follows:
- GrocerEase Wallet: Instant credit (within 15 minutes). You can immediately apply wallet funds to your next grocery purchase.
- UPI / Google Pay / PhonePe: Credited back to your bank account within 2 to 24 hours.
- Credit / Debit Cards & NetBanking: Processed through banking networks within 3 to 5 business days.
- Cash on Delivery (COD) Orders: Refunded directly to your GrocerEase digital wallet balance or via direct UPI transfer.
4. Non-Returnable Items
Items cannot be returned if they have been opened, partially consumed, intentionally tampered with, or if the return request is raised beyond the permitted category return window.
5. How to Initiate a Return
To request a replacement or refund for an item:
- Navigate to My Orders & Live Tracking.
- Select the delivered order and click "Request Support / Return".
- Upload a quick photo of the damaged/defective product and choose your preferred refund method (Wallet or Original Payment Source).
6. Contact Support
Need immediate help with your delivery or refund? Our support agents are available 7 days a week:
Phone / WhatsApp: +91 98765 43210
Support Desk: [email protected]